For purchase issues, restoring Full Access, questions about quiz content, or privacy requests, email us and we will respond as soon as possible.
Contact
Email: [email protected]
Restoring Full Access
If you reinstall Certeo or switch devices, open Settings → Restore Purchase in the app while signed into the same Apple App Store or Google Play account you used to buy Full Access. If it doesn't restore automatically, email us and we'll help.
Purchases & refunds
Full Access ($24.99) is a one-time purchase billed through the Apple App Store or Google Play, not a subscription — it never renews or charges again. Refund requests are handled by the store where you purchased Certeo. Apple users can use reportaproblem.apple.com; Android users can use Google Play purchase support.
Privacy & data
Certeo has no account — your quiz history and readiness score live on your device. You can reset all progress in Settings → Reset All Progress, or delete the app to remove all locally stored data. For privacy questions, email [email protected].
Content accuracy
Every question in Certeo includes a source citation. If you spot a question that seems inaccurate or think a citation is wrong, email us — content corrections are the fastest way we improve the app.